
Quick answers
What is the first thing to do in a medical emergency?
Check that the scene is safe for you, then check whether the person responds and is breathing normally. If they do not respond, call 112 at once and put the phone on loudspeaker.
Can I do CPR if I am not trained?
Yes. If an adult is unresponsive and not breathing normally, call 112 and give continuous chest compressions in the centre of the chest, 5 to 6 cm deep at 100 to 120 a minute. Rescue breaths are only for people who have been trained.
How do I help an adult who is choking?
If they can cough, tell them to keep coughing. If they cannot cough, speak or breathe, give up to five back blows, then up to five abdominal thrusts, and call 112 if it does not clear. Babies under one need back blows and chest thrusts instead.
What is the right first aid for a burn?
Cool the burn under cool, clean running water for 20 minutes. Even 10 minutes helps if that’s all you can manage. No ice, toothpaste, oil or butter. Then cover it loosely with cling film and get medical advice.

A neighbour collapses in the society lift lobby. A child chokes on a peanut at a wedding. A worker cuts his arm badly on a sheet of metal. The ambulance will come, but the first few minutes are in your hands, and what you do in them can decide whether the person lives.
You do not need to be a doctor. You need to keep yourself safe, call for help early and know a handful of simple steps. Here they are.
First, check for danger
- Look before you rush in. Traffic, live wires, fire, gas or a falling structure can make you the second casualty. Only go in when the scene is safe for you and the person.
- Check the person. Speak loudly and tap their shoulders. See whether they respond and whether they are breathing normally.
- Call early. If they do not respond, call 112 (or 108 for an ambulance) straight away. Put the phone on loudspeaker so you can follow the call handler’s instructions with your hands free.
CPR when someone collapses
Start CPR if the person does not respond and is not breathing normally. Occasional gasps are not normal breathing.

- When to Use: If the person is unresponsive and not breathing normally (occasional gasps are not normal breathing).
- Steps:
- Call for Help: Call 112 straight away and ask someone to bring an AED (defibrillator) if one is available.
- Position Your Hands: Place the heel of one hand in the center of the chest, place the other hand on top, and interlock your fingers.
- Perform Chest Compressions: Push straight down at least 5 cm but not more than 6 cm, at a rate of 100–120 compressions per minute, with as few interruptions as possible.
- Rescue Breaths: If you are trained in rescue breaths, give 2 breaths after every 30 compressions (tilt the head back, lift the chin and breathe in just enough to make the chest start to rise). If you are not trained, give continuous chest compressions.
- Continue: Switch on an AED as soon as it arrives and follow its prompts. Keep going until the AED tells you to pause, professional help takes over or the person shows signs of life.
- Call for help. Call 112 and ask someone to bring an AED (defibrillator) if there is one nearby.
- Place your hands. Put the heel of one hand in the centre of the chest, the other hand on top, and lock your fingers together.
- Push hard and fast. Press straight down at least 5 cm but not more than 6 cm, at 100 to 120 compressions a minute, with as few pauses as possible.
- Rescue breaths only if trained. If you have been trained, give 2 breaths after every 30 compressions: tilt the head back, lift the chin and breathe in just enough to make the chest start to rise. If you have not been trained, keep doing chest compressions without stopping.
- Use the AED. Switch it on as soon as it arrives and follow its voice prompts. Keep going until the AED tells you to stop, a medical team takes over or the person shows signs of life.
Choking
Act when the person is choking and cannot breathe, speak or cough properly.

- When to Use: If the person is choking and unable to breathe or speak.
- Steps:
- Encourage Coughing: If they can still breathe or talk, encourage them to cough to dislodge the object.
- Back Blows, then Abdominal Thrusts: If they cannot cough, speak or breathe, lean them forward and give up to five firm back blows between the shoulder blades. If that fails, stand behind them, place a fist between the navel and the bottom of the breastbone, grasp it with the other hand and give up to five sharp inward-and-upward thrusts. Call 112 if the blockage does not clear and repeat the cycle; start CPR if they become unresponsive. (Babies under one year need back blows and chest thrusts instead.)
- Get them coughing. If they can still breathe or talk, tell them to keep coughing. That is often enough to clear it.
- Back blows. If they cannot cough, speak or breathe, lean them forward and give up to five firm blows between the shoulder blades with the heel of your hand.
- Abdominal thrusts. If that fails, stand behind them, put a fist between the navel and the bottom of the breastbone, hold it with your other hand and give up to five sharp pulls inwards and upwards.
- Keep going and call. If the blockage has not cleared, call 112 and repeat the back blows and thrusts. If they go unresponsive, start CPR.
Babies under one year need back blows and chest thrusts instead, not abdominal thrusts.
Heavy bleeding
- Press on it. Press firmly on the wound with a sterile dressing or a clean cloth that will not shed fluff. Call 112 for severe bleeding.
- Leave anything stuck in the wound. Do not pull out glass, metal or a stick. Press on either side of it instead.
- Do not let go. Keep the pressure on until the bleeding stops or help arrives.
Burns
Cool the burn under cool, clean running water for 20 minutes. Even 10 minutes helps if that’s all you can manage. No ice, toothpaste, oil or butter.
- Take off rings, bangles, watches or clothing near the burn, unless they are stuck to the skin.
- Once the burn is cooled, cover it loosely with cling film laid lengthways, or a clean plastic bag for a hand or foot.
- Do not burst blisters. Do not put creams or gels on it.
- Get medical advice. For a large or deep burn, or a burn on a child, call 112.
Broken bones and sprains
- Keep them still. Support the injured part by holding the joints above and below it, and pad around it. Do not move the person unless they are in immediate danger.
- Cover open wounds. If there is a wound or bone is showing, cover it with a sterile dressing or clean cloth and press around the wound, not on the bone.
- Know when to call 112. Call for an open fracture, a suspected broken thigh or other long bone, or a suspected back, neck or pelvis injury. Any other suspected fracture still needs a hospital check.
Shock
Shock can follow a serious injury or heavy blood loss. The person may look pale, feel cold and clammy, and breathe fast.
- Treat the cause and call 112. Control any heavy bleeding, help the person lie down and, if it does not hurt them, raise and support their legs. Tell the call handler you think they are in shock.
- Keep them warm. Cover them with a blanket or a shawl.
- Stay with them. Loosen tight clothing, talk to them calmly and keep checking how they respond. If they stop responding and are not breathing normally, start CPR.
Learn it properly
Reading this page helps, but your hands need practice. Book a practical first-aid and CPR course with the Indian Red Cross Society, St John Ambulance or a trained provider near you. Then save 112 in your phone, find out where the nearest AED is kept in your office or society, and check that your first-aid kit is stocked.
What needs attention
- Scene safety comes before any first aid
- An unresponsive person who is not breathing normally needs CPR and an AED
- Untrained bystanders can give compression-only CPR
- Choking relief and burn cooling follow specific, age-dependent steps
- Severe bleeding is controlled with firm direct pressure
- Practical training builds the confidence to act
Controls that reduce risk
- Take a certified practical first-aid and CPR course
- Save 112 and know your full address
- Find out where the nearest AED is kept
- Keep a stocked first-aid kit at home and at work
- Refresh first-aid skills regularly
Common unsafe practices
- Rushing in before checking for danger
- Delaying the 112 call
- Not starting CPR because you are untrained
- Putting ice, toothpaste, oil, butter, creams or gels on a burn
- Pulling out an object stuck in a wound
- Moving a person with a suspected fracture when there is no danger




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